You probably know the value of having a management company. It can make your life easier while allowing you to meet the demands of the community. A management company also knows the legal responsibilities of the HOA, so they can make sure you’re always in compliance. Management companies can also help HOA’s have improved communication and offer transparency to the community, building trust. Not only that, but management companies can also save you money, offer suggested solutions to problems and even take care of vendor relations. However, when a management company doesn’t live up to the needs of the HOA, it may be time to switch.
There are several reasons to switch management companies. A management company that is unreliable and doesn’t seem to follow through on project requests is not meeting the needs of the client. If the management company lacks good communication it can also hurt the relationship between the HOA and the company. Another reason an HOA may move on is that the management company doesn’t offer transparency on the financial end. HOA’s should be able to access financial reports with ease. Any of these reasons would be enough for an HOA to find another management company to work with. The good news is, there are companies you can rely on to follow-through on their promises – ones that care about you and your community.
At PMI, we understand it can feel like a headache to work with a management company that doesn’t meet your expectations. We also understand, that switching companies may feel a bit overwhelming to you, but rest assured, when you switch to PMI, we do our best to make the transition as smooth as possible.
We’ve transitioned hundreds of communities to our model all while doing so transparently. At the beginning of the process, we will send out an introductory welcome packet to all of the owners in the association. This can help them stay informed on what’s happening. Keeping the homeowners informed is a good communication tactic, it shows the HOA is being transparent in its actions and helps the transition go smoother. We know that keeping strong communication with the community is a key aspect of helping HOAs perform well.
As you know, there are several things that have to happen every month in an HOA. We understand the demands from board meetings to financial management to compliance inspection, etc. As a board member, you probably work hard to serve your community – maybe even too hard. Thankfully, a reliable management company, such as PMI, can lift the burden. We’re here to support you in your day to day tasks. In fact, you can expect to see a management report every month from PMI.
As we discussed, effective communication is key between HOA board members and the community. It’s also essential between the management company and the board members. An HOA board expects this from their management company and should be able to rely on it. With PMI, you can. We believe this is key in keeping healthy relationships with the board and association. One of the ways we ensure great communication is by sending anonymous Board Member and Homeowner Surveys. This allows us to meet the needs of our clients and build strong relationships. The surveys allow us to not only stay in touch with our clients but find out how satisfied they are with the job we’re doing. The input can help us make sure that we’re addressing and correcting any issues in order to continue maintaining great relationships with our clients. It’s important that homeowners and board members can trust their management company. We will take those strides to make sure that we’re presenting ourselves as a transparent company that cares.
We will work hard to make sure we’re on the same page as the board. One of the ways we like to ensure this is by having an annual review meeting so we can reevaluate the contract. This allows us to also talk about any outstanding items and review completed tasks. Our client’s satisfaction is incredibly important to us, which is why we make sure to touch base with our clients and see how things are going.
Not everyone likes change, there’s an uncertainty that comes with it. But, thankfully change can often be good. So, even though transition can be difficult, it is sometimes essential. If you’re working with a property management company that isn’t meeting your needs, it’s probably time to switch. Contact us to learn more about how we can help you. We’ll do our best to make the transition as smooth as possible. Please contact us today: https://www.propertymanagementinc.com/ It’s our goal to not only save you time and stress, but also money.
